If you’ve been notified that you have new mail, yet you find none in your on-line Mailbox, one of two problems may exist:

1. You may have two accounts and were unaware of it, or
2. You may have a browser cache problem.

Issue #1 (Multiple accounts)

Examine the “you have new mail” message. The top line will include the username for the account with the new mail. When you login do you see the same username? The logged-in username appears in the Membership panel of the home page.

• If not, you have duplicate accounts.
• If you have duplicate accounts, please let us know and we can merge them and delete the unneeded one. We would require: (1) the username and password of both accounts, and (2) which account you wish to keep.

Issue #2 (Browser cache)

In some cases, messages not displaying may be result of a browser cache problem.

• Quick fix: Hit the F5 key (Refresh) while viewing your Mailbox.
• Permanent fix: In your browser, under Tools Internet Options, in the Temporary Internet Files section click Delete Files.
  After you do that, in the Temporary Internet Files section again, click Settings. Make sure “Check for newer versions of stored pages:” is set to Automatically.