MassageExchange.com Help Desk
Ask | 🖶 Print | Contacting Us  
FAQ
Click question below to view answer
Communicating
Can free members read/reply to my token mails (T-mails)?
Can I read a conversation thread?
Can I retract a message?
Can I tell if a member has read my message?
Do you read or censor e-mails?
How do I CONTACT (E-MAIL) and REPLY to members?
How do I move/delete/purge messages?
How do I send or reply with a greeting card
How does activation/expiration affect communication?
I can't find my e-mail in my Inbox!
I'm unable to read a message!?
I've received no replies! Is your system working?
If I upgrade my membership what happens to past messages?
Token credit for unopened T-mails
What are Gifts?
What are the colored flags in an e-mail?
What's free?
What's Marked for Deletion mean?
What's your e-mail retention policy?
When a message is sent, how is the recipient notified?
Why are some of the e-mails I've sent unread?
Managing Members
How do I BLOCK (or UNBLOCK) a member?
How do I edit or delete a review I've written?
How do I hide/unhide members
How do I mark/view/delete Favorites?
How do I write a review of a member or report a no-show?
My Account
Bell ringing
Can I remove sensual ads from the right side?
Connection Guarantee rules, progress, and redemption
How do I change my username/e-mail/password/security question?
How do I enable/disable auto-login?
How do I make myself PUBLIC or PRIVATE (off-line)?
How do I Unsubscribe / Close / Delete my account or stop certain notices?
How do I verify my e-mail address?
My Profile
Can I see who has viewed my profile?
How do I change my location?
How do I EDIT/UPDATE my profile / commentary / location(s) / search criteria?
I'm PRIVATE (Hidden/non-searchable) but someone viewed by profile!
What are Credentials?
Why do portions of my profile say "Pending Approval"?
Other
Block Photoless members
Can I delete items in my viewed list?
Can you remove a review for me?
Commentary Update or Photo Discarded
Do you verify members student or professional status?
How can I contact (telephone/fax/mail/e-mail) your company?
How do change my SEARCH CRITERIA?
How do I CANCEL my membership subscription on PAYPAL?
How do I change by birthday?
How do I enable cookies?
How do I report site use violations?
How do I view members online?
I'd like to be contacted by local members only
Install App
Internet Explorer 11 Support
Is commercial advertising allowed?
Re-open (re-activate) Account
Therapist Credentials
What does Suspicious in Mailbox mean?
What is the Diary section?
Photos
Can I rescind (retract) a Photo Pass?
How do I add captions to my photos?
How do I add, delete, manage photos?
How do I make photos PRIVATE and Send a Photo Pass?
How do I post a video?
I've received a Private Gallery Photo Pass e-mail. How to I view the photos?
PDF Uploading
Uploaded photos (or new e-mails) don't appear!
What photos are tagged Sensual?
What's a Primary Photo and how do I post one?
Searching
Can I search by username or user ID?
How can I get more matches when I search for partners?
How do I participate in the Therapeutic and/or Sensual directories?
How do I SEARCH for partners?
How do I search other locations such as TRAVEL destinations?
My own profile doesn't show in my search results
What do H and T stand for in a profile?
What is RECEIVE-ONLY?
Why do some members appear to have multiple profiles?
Signing In
How do I logout?
I sign in to the wrong account!
I've forgotten my PASSWORD or USERNAME
Subscribing/Membership/Tokens
Are membership or tokens payments refundable?
Can I put my membership subscription on hold?
Common Membership Subscription Questions
Do I need to be a full member to read/send e-mails?
How do I CANCEL my membership subscription?
How do I update my credit card?
How do I upgrade from Silver to Gold?
How do I use an eCoupon?
How may I renew my membership subscription?
I'm a Gold member. When my membership expires, can the recipient still read my e-mail and reply for free?
May I use a prepaid card to make a purchase?
View member's subscription star level?
What are tokens and how do they work?
What are you prices in my local currency?
What are your payment methods?
What does membership cost?
What's the difference between Free, Silver, Gold and Tokens?
When does my subscription renew / expire? Do I have tokens remaining?
Why has my PayPal payment not been received yet?
Why was my credit card declined?
Technical Issues
I am getting a red fist when I click a button or link
I'm getting a message about a flash component needing an upgdrade
I'm not receiving e-mail notifications
I've accidentally blocked images in Firefox. How do I unblock?
My computer is hanging and/or links are not working
Pages aren't updating
Popup windows aren't opening
When I click a profile, e-mail or greet-me button nothing happens!
↑ Top ↑ Top

http://helpdesk.dancesoft.com/default.asp