Help Desk
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Can free members read/reply to my token mails (T-mails)?
Can I read a conversation thread?
Can I retract a message?
Can I tell if a member has read my message?
Do you read or censor e-mails?
How do I CONTACT (E-MAIL) and REPLY to members?
How do I move/delete/purge messages?
How do I send or reply with a greeting card
How does activation/expiration affect communication?
I can't find my e-mail in my Inbox!
I've received no replies! Is your system working?
If I upgrade my membership what happens to past messages?
Token credit for unopened T-mails
What are Gifts?
What are the colored flags in an e-mail?
What's Marked for Deletion mean?
What's your e-mail retention policy?
When a message is sent, how is the recipient notified?
Why are some of the e-mails I've sent unread?
Managing Members
Hide members, view hidden, and unhide
How do I BLOCK (or UNBLOCK) a member?
How do I mark/view/delete Favorites?
Marketing/Biz Relationships
Are you exempt from the International Marriage Broker Act 2005?
My Account
How do I change my username/e-mail/password/phone/security question?
How do I enable/disable auto-login?
How do I make myself PUBLIC or PRIVATE (off-line)?
How do I Unsubscribe / Close / Delete my account or stop certain notices?
How do I verify my e-mail address?
My Profile
Can I see who has viewed my profile?
How do I change my location?
How do I EDIT/UPDATE my profile / commentary / location(s) / search criteria?
I'm PRIVATE (Hidden/non-searchable) but someone viewed by profile!
What are Credentials?
Why do portions of my profile say "Pending Approval"?
Block Photoless members
Can I delete items in my viewed list?
Commentary Update or Photo Discarded
Copyrighted images/materials are forbidden
How can I contact (telephone/fax/mail/e-mail) your company?
How do change my SEARCH CRITERIA?
How do I CANCEL my membership subscription on PAYPAL?
How do I change by birthday?
How do I enable cookies?
How do I report site violations/fraud/scams or suspicious members?
How do I view members online?
Install App
Internet Explorer 11 Support
Is commercial advertising allowed?
Re-open (re-activate) Account
What does Suspicious in Mailbox mean?
What is the Diary section?
Can I rescind (retract) a Photo Pass?
How do I add captions to my photos?
How do I add, delete, manage photos?
How do I make photos PRIVATE and Send a Photo Pass?
How do I post a video?
I've received a Private Gallery Photo Pass e-mail. How to I view the photos?
PDF Uploading
Uploaded photos (or new e-mails) don't appear!
What's a Primary Photo and how do I post one?
Can I search by username or user ID?
How can I get more matches when I search for partners?
How do I SEARCH for partners?
How do I search for partners? How do I update my search criteria?
How do I search other locations/countries such as a travel destination?
I'm getting matches far outside my search area, even other countries
I'm getting matches outside my search criteria
My own profile doesn't show in my search results
What do H and T stand for in a profile?
Why do some members appear to have multiple profiles?
Signing In
How do I logout?
I sign in to the wrong account!
I've forgotten my PASSWORD or USERNAME
Are membership or tokens payments refundable?
Can I put my membership subscription on hold?
Common Membership Subscription Questions
How do I CANCEL my membership subscription?
How do I update my credit card?
How do I upgrade from Silver to Gold?
How do I use an eCoupon?
How may I renew my membership subscription?
May I use a prepaid card to make a purchase?
What are tokens and how do they work?
What are you prices in my local currency?
What are your payment methods?
What does membership cost?
When does my subscription renew / expire? Do I have tokens remaining?
Why has my PayPal payment not been received yet?
Why was my credit card declined?
Technical Issues
I am getting a red fist when I click a button or link
I'm getting a message about a flash component needing an upgdrade
I'm not receiving e-mail notifications
I've accidentally blocked images in Firefox. How do I unblock?
My computer is hanging and/or links are not working
Pages aren't updating or buttons aren't working
Popup windows aren't opening
When I click a profile, e-mail or greet-me button nothing happens!
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