| Click question below to view answer |
| Communicating |
|
Can I retract a message?
|
|
Can I tell if a member has read my message?
|
|
Do you read or censor e-mails?
|
|
How do I CONTACT (E-MAIL) and REPLY to members?
|
|
How do I send or reply with a greeting card
|
|
How does activation/expiration affect communication?
|
|
I can't find my e-mail in my Inbox!
|
|
I'm unable to read a message!?
|
|
I've received no replies! Is your system working?
|
|
What's free?
|
|
What's Marked for Deletion mean?
|
|
When a message is sent, how is the recipient notified?
|
|
Why are some of the e-mails I've sent unread?
|
| Lists |
|
Can I delete items in my viewed list?
|
|
Can I see who has viewed my profile?
|
|
Hide members, view hidden, and unhide
|
|
How do I block members, view blocked members, remove blocked members?
|
|
How do I mark/view/delete Favorites?
|
| Mailbox Features |
|
Can I read a conversation thread?
|
|
How do I move/delete/purge messages?
|
|
Mail History
|
|
What are Personal Folders?
|
|
What are the colored flags in an e-mail?
|
|
What does Suspicious in Mailbox mean?
|
| Marketing/Biz Relationships |
|
Are you exempt from the International Marriage Broker Act 2005?
|
|
How do I advertise my dance event?
|
| My Account |
|
How do I change by birthday?
|
|
How do I change my username/e-mail/password/phone/security question?
|
|
How do I enable/disable auto-login?
|
|
How do I make myself PUBLIC or PRIVATE (off-line)?
|
|
How do I Unsubscribe / Close / Delete my account or stop certain notices?
|
|
How do I verify my e-mail address?
|
| My Profile |
|
How do I change my location?
|
|
How do I EDIT/UPDATE my profile / commentary / location(s) / search criteria?
|
|
I'm PRIVATE (Hidden/non-searchable) but someone viewed by profile!
|
|
Preview Profile
|
|
What are Credentials?
|
|
Why do portions of my profile say "Pending"?
|
| Other |
|
Alert Tag Explained and Advice
|
|
How can I make my Primary Photo Private?
|
|
How do I CANCEL my membership subscription on PAYPAL?
|
|
How do I report site violations/fraud/scams or suspicious members?
|
|
How do I view members online?
|
|
Icons (NL, TB, stars, etc.)
|
|
Install App
|
|
iPhone Blocked
|
|
Is commercial advertising allowed?
|
|
Message Retetion Policy
|
|
Pause
|
|
Please explain Free vs Gold and Tokens
|
|
Re-open (re-activate) Account
|
|
What is the Diary section?
|
|
Where do I enter/update by Covid Vaccination status?
|
| Photos |
|
Block Photoless members
|
|
Can I rescind (retract) a Photo Pass?
|
|
Copyrighted images/materials are forbidden
|
|
How do I add captions to my photos?
|
|
How do I add, delete, manage photos?
|
|
How do I make photos Private, Send/Rescind a Photo Pass?
|
|
How do I post a video?
|
|
I've received a Private Gallery Photo Pass e-mail. How to I view the photos?
|
|
PDF Uploading
|
|
Photo Guidelines
|
|
Uploaded photos (or new e-mails) don't appear!
|
|
What's a Primary Photo and how do I post one?
|
| Searching |
|
Can I search by username or user ID?
|
|
How can I get more matches when I search for partners?
|
|
How do change my SEARCH CRITERIA?
|
|
How do I SEARCH for partners?
|
|
How do I search other locations/countries such as a travel destination?
|
|
I'm getting matches far outside my search area, even other countries
|
|
My own profile doesn't show in my search results
|
|
What do H and T stand for in a profile?
|
|
Why do some members appear to have multiple profiles?
|
| Signing In |
|
Change or Reset (forgotten) Password
|
|
How do I logout?
|
|
I sign in to the wrong account!
|
| Subscribing/Membership/Tokens |
|
Are membership or tokens payments refundable?
|
|
Can I put my membership subscription on hold?
|
|
Common Membership Subscription Questions
|
|
Determine member's membership level Free/Silver/Gold?
|
|
Do I need to be a full member to read/send e-mails?
|
|
How do I CANCEL my membership subscription?
|
|
How do I update my credit card?
|
|
How do I use an eCoupon?
|
|
How may I renew my membership subscription?
|
|
I'm a Gold member. When my membership expires, can the recipient still read my e-mail and reply for free?
|
|
May I use a prepaid card to make a purchase?
|
|
What are you prices in my local currency?
|
|
What are your payment methods?
|
|
What does membership cost?
|
|
When will my membership subscription renew or expire? Do I have tokens remaining?
|
|
Why has my PayPal payment not been received yet?
|
|
Why was my credit card declined?
|
| Technical Issues |
|
How do I enable cookies?
|
|
I am getting a red fist when I click a button or link
|
|
I'm not receiving e-mail notifications
|
|
I've accidentally blocked images in Firefox. How do I unblock?
|
|
Pages aren't updating or buttons aren't working
|
|
When I click a profile, e-mail or greet-me button nothing happens!
|
| Tokens |
|
Can free members read/reply to my token mails (T-mails)?
|
|
Token credit for unopened T-mails
|
|
What are Gifts?
|
|
What are tokens? How do I send a T-mail?
|
| Upgrading |
|
How do I upgrade from Silver to Gold?
|
|
If I upgrade my membership what happens to past messages?
|