Help Desk
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Can I retract a message?
Can I tell if a member has read my message?
Do you read or censor e-mails?
How do I CONTACT (E-MAIL) and REPLY to members?
How do I send or reply with a greeting card
How does activation/expiration affect communication?
I can't find my e-mail in my Inbox!
I'm unable to read a message!?
I've received no replies! Is your system working?
What's free?
What's Marked for Deletion mean?
When a message is sent, how is the recipient notified?
Why are some of the e-mails I've sent unread?
Can I delete items in my viewed list?
Can I see who has viewed my profile?
Hide members, view hidden, and unhide
How do I block members, view blocked members, remove blocked members?
How do I mark/view/delete Favorites?
Mailbox Features
Can I read a conversation thread?
How do I move/delete/purge messages?
Mail History
What are Personal Folders?
What are the colored flags in an e-mail?
What does Suspicious in Mailbox mean?
Marketing/Biz Relationships
Are you exempt from the International Marriage Broker Act 2005?
How do I advertise my dance event?
My Account
How do I change by birthday?
How do I change my username/e-mail/password/phone/security question?
How do I enable/disable auto-login?
How do I make myself PUBLIC or PRIVATE (off-line)?
How do I Unsubscribe / Close / Delete my account or stop certain notices?
How do I verify my e-mail address?
My Profile
How do I change my location?
How do I EDIT/UPDATE my profile / commentary / location(s) / search criteria?
I'm PRIVATE (Hidden/non-searchable) but someone viewed by profile!
Preview Profile
What are Credentials?
Why do portions of my profile say "Pending"?
How do I CANCEL my membership subscription on PAYPAL?
How do I report site violations/fraud/scams or suspicious members?
How do I view members online?
Install App
Is commercial advertising allowed?
Message Retetion Policy
Re-open (re-activate) Account
What is the Diary section?
Block Photoless members
Can I rescind (retract) a Photo Pass?
Copyrighted images/materials are forbidden
How do I add captions to my photos?
How do I add, delete, manage photos?
How do I make photos Private, Send/Rescind a Photo Pass?
How do I post a video?
I've received a Private Gallery Photo Pass e-mail. How to I view the photos?
PDF Uploading
Uploaded photos (or new e-mails) don't appear!
What's a Primary Photo and how do I post one?
Can I search by username or user ID?
How can I get more matches when I search for partners?
How do change my SEARCH CRITERIA?
How do I SEARCH for partners?
How do I search other locations/countries such as a travel destination?
I'm getting matches far outside my search area, even other countries
My own profile doesn't show in my search results
What do H and T stand for in a profile?
Why do some members appear to have multiple profiles?
Signing In
How do I logout?
I sign in to the wrong account!
I've forgotten my PASSWORD or USERNAME
Are membership or tokens payments refundable?
Can I put my membership subscription on hold?
Common Membership Subscription Questions
Do I need to be a full member to read/send e-mails?
How do I CANCEL my membership subscription?
How do I update my credit card?
How do I use an eCoupon?
How may I renew my membership subscription?
I'm a Gold member. When my membership expires, can the recipient still read my e-mail and reply for free?
May I use a prepaid card to make a purchase?
View member's subscription level Free/Silver/Gold?
What are you prices in my local currency?
What are your payment methods?
What does membership cost?
What's the difference between Free, Silver, Gold and Tokens?
When will my membership subscription renew or expire? Do I have tokens remaining?
Why has my PayPal payment not been received yet?
Why was my credit card declined?
Technical Issues
How do I enable cookies?
I am getting a red fist when I click a button or link
I'm not receiving e-mail notifications
I've accidentally blocked images in Firefox. How do I unblock?
Pages aren't updating or buttons aren't working
When I click a profile, e-mail or greet-me button nothing happens!
Can free members read/reply to my token mails (T-mails)?
Token credit for unopened T-mails
What are Gifts?
What are tokens and how do they work?
How do I upgrade from Silver to Gold?
If I upgrade my membership what happens to past messages?
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