| Click question below to view answer |
| Communicating |
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Can I retract a message?
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Can I tell if a member has read my message?
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Do you read or censor e-mails?
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How do I CONTACT (E-MAIL) and REPLY to members?
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How do I send or reply with a greeting card
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How does activation/expiration affect communication?
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I can't find my e-mail in my Inbox!
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I've received no replies! Is your system working?
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What's Marked for Deletion mean?
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When a message is sent, how is the recipient notified?
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Why are some of the e-mails I've sent unread?
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| Lists |
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Can I delete items in my viewed list?
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Can I see who has viewed my profile?
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Hide members, view hidden, and unhide
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How do I block members, view blocked members, remove blocked members?
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How do I mark/view/delete Favorites?
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| Mailbox Features |
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Can I read a conversation thread?
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How do I move/delete/purge messages?
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Mail History
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What are Personal Folders?
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What are the colored flags in an e-mail?
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What does Suspicious in Mailbox mean?
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| Marketing/Biz Relationships |
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Are you exempt from the International Marriage Broker Act 2005?
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| My Account |
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How do I change by birthday?
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How do I change my username/e-mail/password/phone/security question?
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How do I enable/disable auto-login?
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How do I make myself PUBLIC or PRIVATE (off-line)?
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How do I Unsubscribe / Close / Delete my account or stop certain notices?
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How do I verify my e-mail address?
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| My Profile |
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How do I change my location?
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How do I EDIT/UPDATE my profile / commentary / location(s) / search criteria?
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I'm PRIVATE (Hidden/non-searchable) but someone viewed by profile!
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Preview Profile
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What are Credentials?
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Why do portions of my profile say "Pending"?
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| Other |
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Alert Tag Explained and Advice
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Chat not working
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How can I make my Primary Photo Private?
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How do I CANCEL my membership subscription on PAYPAL?
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How do I report site violations/fraud/scams or suspicious members?
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How do I view members online?
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Icons (NL, TB, stars, etc.)
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Install App
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iPhone Blocked
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Is commercial advertising allowed?
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Message Retetion Policy
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Pause
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Re-open (re-activate) Account
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What is the Diary section?
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Where do I enter/update by Covid Vaccination status?
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| Photos |
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Block Photoless members
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Can I rescind (retract) a Photo Pass?
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Copyrighted images/materials are forbidden
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How do I add captions to my photos?
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How do I add, delete, manage photos?
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How do I make photos Private, Send/Rescind a Photo Pass?
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How do I post a video?
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I've received a Private Gallery Photo Pass e-mail. How to I view the photos?
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PDF Uploading
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Photo Guidelines
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Uploaded photos (or new e-mails) don't appear!
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What's a Primary Photo and how do I post one?
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| Searching |
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Can I search by username or user ID?
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How can I get more matches when I search for partners?
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How do change my SEARCH CRITERIA?
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How do I SEARCH for partners?
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How do I search for partners? How do I update my search criteria?
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How do I search other locations/countries such as a travel destination?
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I'm getting matches far outside my search area, even other countries
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I'm getting matches outside my search criteria
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My own profile doesn't show in my search results
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What do H and T stand for in a profile?
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Why do some members appear to have multiple profiles?
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| Signing In |
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Change or Reset (forgotten) Password
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How do I logout?
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I sign in to the wrong account!
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| Subscribing/Membership/Tokens |
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Are membership or tokens payments refundable?
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Can I put my membership subscription on hold?
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Common Membership Subscription Questions
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How do I CANCEL my membership subscription?
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How do I update my credit card?
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How do I use an eCoupon?
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How may I renew my membership subscription?
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May I use a prepaid card to make a purchase?
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What are you prices in my local currency?
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What are your payment methods?
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What does membership cost?
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When will my membership subscription renew or expire? Do I have tokens remaining?
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Why has my PayPal payment not been received yet?
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Why was my credit card declined?
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| Technical Issues |
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How do I enable cookies?
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I am getting a red fist when I click a button or link
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I'm not receiving e-mail notifications
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I've accidentally blocked images in Firefox. How do I unblock?
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Pages aren't updating or buttons aren't working
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When I click a profile, e-mail or greet-me button nothing happens!
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| Tokens |
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Can free members read/reply to my token mails (T-mails)?
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Token credit for unopened T-mails
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What are Gifts?
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What are tokens? How do I send a T-mail?
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| Upgrading |
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How do I upgrade from Silver to Gold?
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If I upgrade my membership what happens to past messages?
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